Privacy Policy

Introduction

FexWeb LLC ("FexWeb", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using FexWeb services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect only the information necessary to provide and improve our services:

• Personal Identification: Name, email address, and phone number provided when contacting us or signing up.
• Billing Information: Payment details processed securely through Stripe. FexWeb does not store full card numbers or CVV codes.
• Business Information: Company name, logo, content, and other assets you provide for website creation.
• Usage Data: Pages visited, time spent on site, browser type, and device information collected automatically via standard web analytics.
• Communications: Emails or messages you send us, including support requests and feedback.
• SMS/Text Communications: If you provide your phone number, it may be used to send service-related text messages. Message and data rates may apply. You may opt out at any time by replying STOP.

How We Use Your Information

We use the information we collect to:

• Deliver, maintain, and improve our web design and subscription services
• Process payments and manage your subscription
• Communicate with you about your project, updates, or support requests
• Send service-related notices (e.g., billing reminders, plan changes)
• Analyze site usage to improve user experience
• Send SMS or text message updates related to your project or subscription, where you have provided your phone number and consented to receive them
• Comply with legal obligations

We do not use your data for unsolicited marketing without your explicit consent.

Sharing Your Information

FexWeb does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third parties that assist in operating our services (e.g., Stripe for payments, Formspree for contact forms, hosting providers). These parties are contractually obligated to protect your data and are subject to their own privacy policies.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve it.

• Essential Cookies: Required for the site to function properly.
• Analytics Cookies: Used to collect anonymous usage statistics (e.g., Google Analytics).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some site functionality.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, it is securely deleted or anonymized.

If you cancel your subscription, we may retain certain records for accounting or legal compliance purposes for up to 3 years.

Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption for all data transmitted to and from our site
• Secure payment processing via Stripe (PCI-DSS compliant)
• Restricted access to personal data — only authorized personnel may access it

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at contact@fexweb.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites. FexWeb is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

FexWeb services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. For significant changes, we will notify active clients via email. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact

If you have questions or concerns about this Privacy Policy, please contact us: